Online Booking Policy
An online appointment must be reserved at least 1-2 days in advance to ensure that we’re able to accommodate your request as best as possible. If you wish to schedule any service in less than 24 hours, please call (304) 727- 2727 for St. Albans, or (304) 746-9766 for South Charleston to book our available spots, if any.
Your Safety is Our Priority
Clients with medical conditions are advised to consult their doctors before booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing the forms before receiving your treatments. We reserve the right to discontinue a service for any reason to ensure the safety of all parties.
Rescheduling
To ensure your preferred appointment time, it is recommended that you book your next visit at the conclusion of your last visit. For some reasons you can’t keep your appointment, simply call us (304) 727 2727 before 24 hours to reschedule.
MAJESTIC DAY SPA ADHERES TO THE FOLLOWING POLICIES & PROCEDURES REGARDING REFUNDS & CANCELLATIONS:
Reservations & Cancellation
General Appointment Deposit
A deposit of $50 per person is required to secure appointments for massage, skincare, waxing, and head spa services (Nails & Pedicure services do not require a deposit). This amount will be applied toward your final service total at checkout.
No-Show Policy
Clients who fail to show up for their appointment without notice or cancel less than 24 hours without reschedule will forfeit their deposit and may be required to pay a new deposit to rebook.
Refundable Policy for Early Cancellations
Deposits are refundable if the appointment is canceled or rescheduled at least 24 hours in advance.
Check In
Please check in at least 10 minutes prior to your first scheduled service. Late arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged.
Gratuity
Our staff works hard to help you achieve a higher state of happy. While gratuity is optional and at your discretion, it is kindly accepted. If your service reached your expectations, you might use 15% to 20% as a benchmark. Please bring cash for gratuity to avoid adding more 3% processing fee.
Gift Cards
Gift Certificate value may be used to purchase products and services. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase (it can’t be looked up) and the available balance will be applied to the transaction. The card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the gift card for future use. Gift cards are not transferable, and we are not responsible for any lost, stolen, damaged or unauthorized use of the card. Gift cards can be purchased online or in spa.
Refunds
There are no refunds on services, unless otherwise determined by Management. There are no cash/credit back refunds. If Management determines that compensation is appropriate, the client will receive an in-house gift card for an estimated dollar amount.
Price & Availability Disclaimer
Price in the menu is cash price. A 3% additional charge is applied to all card transactions. CASH payment is not be charged the fee plus helps you earn DOUBLE point reward for future discount.
Prices and availability are subject to change without notice. In the event of an incorrect price or unavailable spot, you will be notified by email or phone, and given the option to accept the corrected price, reschedule or cancel the appointment.
We appreciate your business and look forward to seeing you at our spa.
